Submitting a Help Desk Support Ticket
Only authorized County Points of Contact can submit Help Desk Support Tickets.
It is expected that County Points of Contact have exhausted local troubleshooting efforts and have referred to appropriate job aids prior to submitting a ticket.
When submitting ticket information please DO NOT include any Personal Identifiable Information (PII) for any parties on the case. This includes client information like SSN, full name, or date of birth. Pertinent case information can still be communicated such as Application, and/or an abbreviated CNDS ID number(s) like this example:
Ex: AS(49) 954P ** First initial /Last initial, age, and last four characters of the CNDS number. This will prevent exposing any PII information in the help desk ticket.
Aw Snap Chrome High Memory Usage Guide - October 2021
Aw Snap Chrome High Memory Usage Guide - 10/25/2021
Service Now Training - March 2019
To view training click the links below:
Service Now Portal: Request Something
Service Now Portal: POC Training Q&A Session
Help Desk Ticket
NC FAST Help Desk Ticket Submittal Checklist
NC FAST Help Desk Ticket Submittal Checklist- SCCA
To view the process for submitting a Help Desk Ticket, click here:
Help Desk Ticket Process
To view the Emergency Escalation process, click here:
Emergency Escalation Process County
Click below to access
